Map it.Build it.Run it.
Every engagement follows the same three steps. The first one shows both sides exactly what to build, and what it is worth.
See where the week goes.
- A working session on how work moves today, first call to paid invoice and beyond
- Every step that depends on the owner's memory, written down
- Each leak priced in hours or dollars
- The top three automations, ranked by payback
- A fixed fee, credited in full toward the build
The first process, built end to end.
- Automated start to finish, then tested with the people who use it
- The website, if the business needs one
- A short training video for the team
- Every account registered to the business and billed to the business
- A one-page handoff listing every account and how to remove us
Then we stay.
- Uptime alerts come to us
- Changes to what we built are included while we run it
- A short note each month on what it returned
- The next process from the map, added each quarter
Software is billed directly to the business by each provider. We set it up and do not mark it up.
Anything the owner does twice.
- Website
- Enquiry capture
- Missed call text-back
- Booking and scheduling
- Quotes and proposals
- Online signing
- Deposits and invoices
- Payment reminders
- Job handoffs
- Purchase orders
- Customer status updates
- Review requests
- New hire onboarding
- Checklists and approvals
- Documents in one place
- The weekly numbers
Nothing broke this month. Response time on new leads held under four minutes. Two invoices cleared over the weekend without anyone touching them, and the follow-up sequence brought back a job that had gone quiet in January.
If the first process does not return its monthly fee in hours or dollars within 90 days, we keep working at no charge until it does.
It stays with the business.
Every account registers to the business and bills to the business. Credentials live in the owner's password manager. At launch we hand over one page listing every account and how to remove us.
The measure is a closed sale, a cleared invoice or an hour returned to the owner.
We reply within one working day.